SERVICES
STAKEHOLDER ENGAGEMENT
Effective stakeholder engagement is critical for an organization as it promotes a deeper understanding of stakeholders' expectations, concerns, and needs, thereby shaping better strategic and operational decisions. It fosters trust, transparency, and mutual respect, which are key to establishing long-lasting relationships and improving the overall reputation of the organization.
Effective engagement helps manage potential risks and conflicts by early identification, allowing for timely mitigation. It facilitates collaboration and promotes a sense of shared ownership, improving the delivery of projects and organizational outcomes.
Lastly, it enables organizations to be more adaptable to changes, as active engagement provides insight into evolving market trends, customer preferences, and regulatory requirements, thus ensuring business sustainability.
Our services include:
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Stakeholder mapping and analysis
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Engagement strategy development
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Cross-cultural community and stakeholder engagement and consultation
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Coaching and support for managing high priority stakeholder relationships
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Community complaint and grievance processes
SOCIAL PERFORMANCE
Social performance is critical for business success, encompassing strategies for how a company manages its relationships with its stakeholders including employees, customers and communities.
Achieving positive social performance outcomes reflects a commitment to corporate social responsibility, prioritizing ethical practices, social investment, and environmental stewardship. Companies with strong social performance are seen as trustworthy, attracting and retaining customers who value integrity and social consciousness.
This trust translates into brand loyalty and resilience, mitigates business risks associated with social issues and regulatory non-compliance, and is ultimately essential for long-term sustainability and growth.
Our services include:
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Social performance policy and standards development and implementation
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Social risk analysis
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Project management support and advice, including cross-cultural community environments
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Social and economic impact assessment, management plans and reporting
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Indigenous agreement-making & implementation
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Social performance audits and organisational reviews
STRATEGIC FACILITATION
Strategic facilitation plays a critical role in steering effective business planning activities.
By bringing structure to the planning process, our skilled facilitators ensure that discussions are focused and time-efficient, allowing for the consideration of diverse perspectives into a cohesive strategy. Our approach assists in clarifying goals, setting realistic objectives, and identifying the unique value proposition of a business.
Our facilitators create an environment where creativity and critical thinking thrive, ensuring that every voice is heard and that the planning is inclusive. It helps teams navigate complex issues, resolve conflicts, and build consensus. A strategic facilitator acts as a catalyst, sparking interaction and collaboration that might not emerge naturally within a group.
What sets our BTS facilitators apart from many others is the demonstrated ability to breakdown complex information and issues through a process that ensures collective understanding and input across large diverse groups. We are frequently approached by our customers to support multiple and ongoing projects due to the positive outcomes achieved, particularly when engaging in cross-cultural environments.
Our services include:
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Developing vision, mission and values
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Facilitating strategy and business planning workshops
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Training and development programs to improve organisational effectiveness and team performance
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Organisational reviews
LOCAL & INDIGENOUS WORKFORCE & BUSINESS DEVELOPMENT
Achieving local and Indigenous employment, training and business development outcomes for major developments in rural and remote locations is often a strong seen as an indicator for the overall success of a major project or an existing operation.
BTS has worked extensively with organisations all sizes, from multi-national companies with a global footprint through to small community-controlled organisations operating in remote Aboriginal communities. Our role has included supporting the development and implementation of local and Indigenous participation strategies, including undertaking needs assessment to identify skill gaps and future job markets. Leveraging this data, we have developed tailored strategies that align with organisations’ goals and local labor market conditions.
By implementing targeted recruitment and retention policies, organisations ensure a sustainable talent pipeline. BTS is able to support the development of tools for monitoring and evaluating the effectiveness of these strategies, ensuring the organization adapts to changing workforce requirements for ongoing success.
Our services include:
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Local content supply chain, employment and training strategy development
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Mentoring and employee support strategies to improve workforce retention
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Skills audit and training needs assessments;
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Cultural capability training and development for leaders